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My transaction failed, but I was debited - when will my funds be returned to me ?

If your payment has failed, or has been canceled fo any reason, your amount may have been debited from you account. No worries! It's an authorization that means your funds have been reserved, but not yet debited.


After cancelling the payment, your funds should come back within 10 working days, but are typically reflected back in your account in 2-3 working days -depending of the reactivity of your bank. Or you can simply call your bank in order to cancel the authorisation and the funds will automatically come back.


Your bank should be able to update you on the status of your refund. If they say that they need anything from us to speed things up, we're happy to help where we can!

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