Our Risk Management Platform evaluates the potential risk of your transaction and decides whether an additional layer of authentication is required. If we decide that the transaction has a higher risk, we’ll send you an email about your transaction on hold.
In order to accelerate the process and to release your transaction, please provide:
A selfie of you holding your credit card where the Compliance Team can only see the last four digits of your credit card used to make the transaction.
Then our Compliance Team will release the order.
Note that a delay can be applied on your Bitcoin transaction. Your Bitcoin amount to be delivered may be modified as the exchange rate might have fluctuated, between the confirmation of your payment and the release of your order.
If you have already provided the selfie for this card, you have nothing to do, your transaction will be prioritised so that you can receive your crypto-currency as soon as possible!
If you wish to cancel your order, send immediately an email to our support team.
If you want us to process your transaction, add your selfie holding your credit cad directly on your account on the "Identity Verification" section.
Due to massive amount of daily transactions that we are processing this process can take up to 8hours. Don’t need to send us an email to speed up to process we won’t answer!