In accordance with regulatory requirements, Bitit must collect and verify a certain amount of information about you. While driver’s licenses and ID cards are allowed, we recommend that you use your passport to be verified more quickly.
The verification of your identity document takes between 5 seconds and 4 minutes depending on the options selected and the quality of lighting, camera resolution and ID type selected.
When you have finished the identity verification process, our Compliance Team then analyze your documents. The procedure can take between 5 and 10 minutes. You will be notified by email when the process is finalized.
To verify your identity as quickly as possible, please read our guide
If your verification is pending, usually it doesn't take more than 24 hours to get approved or rejected. If you experience a delay, it doesn't necessarily mean there is something wrong with your application.
Please be patient and we'll contact you if we need anything further from you, so monitor the email associated with your Bitit account, because when your verification is approved, pending or rejected you’ll receive an email from us!
Don’t need to send us an email to speed up to process we won’t answer.