If your limits are at 0€, it means that you won’t be able to buy.
This is mostly because the Compliance Team is awaiting complementary documents from you in order to enable purchases on your account.
Don’t need to send us an email, if your limit is at 0€ the Compliance Team will contact you in order to provide additional documents.
You can add your documents directly on your account -do not send your documents by email we won’t open it.
The verification of you complementary documents usually don't take more than 24 hours. Don’t need to send us an email to speed up to process we won’t answer.
Please monitor the email associated with your Bitit account, because when your complementary documents are approved, you’ll receive an email from us and you’ll be able to buy again.