How can we help ?
Articles in this section
- Why is my transaction on hold ?
- Why do I need a 3D-Secure credit card to buy Bitcoin?
- Why my transaction failed ?
- I have been charged twice, how can I get my money back ?
- Why didn’t I receive the exact cryptocurrency amount described at the order summary ?
- When is the exchange rate calculated for a Buy or Sell order ?
- My transaction failed, but I was charged - when will my funds be returned to me ?
- My transaction has been processed as a cash advance, what should I do ?